Guide · Fridges, washers and big appliances

How long should a dishwasher last in Australia?

A dishwasher bought for around $900 should last about 9 years or more.

A dishwasher should last close to a decade. A pump, rack or electronics failure well before that is usually covered.

That’s our guide, and plenty last longer. CHOICE’s lifespan research puts it at about 9 years.

The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid. If it fails sooner through no fault of yours, the shop that sold it has to put it right, even when the maker’s warranty has run out.

Check yours

Takes a minute. It works out where you stand and what to say.

Is mine still covered?

Our guide to how long a dishwasher should last, by price:

Price paid	Should last about
Up to $700	7 years
$700 to $2,000	9 years
Over $2,000	10 years

For one bought around $900:

Under 5 years: very likely covered.
5 years to 9 years: borderline, so worth asking.
Over 9 years: harder, but it isn’t a cut-off.

If it failed before the typical lifespan CHOICE gives, say so when you ask.

These are guides, not law.

Signs it’s a fault

It won’t drain, fill, heat or finish a cycle
It leaks from the door or the base
The control board, pump or door latch fails

What usually isn’t covered

A blocked filter, hard water scale or the wrong detergent
Damage from putting things in it that were never meant to go in
A change of mind, misuse, or a fault you knew about when you bought it.

What to do

Find your proof of purchase. The receipt is best. A bank or card statement, an order email or a warranty registration also works.
Go back to the shop you bought it from. Not the maker. The shop is responsible, and it can’t send you to the manufacturer instead.
Say what’s wrong and what you want. For a minor problem, the shop can choose to repair it first. For a major one (it’s unsafe, or you wouldn’t have bought it if you’d known), you choose a refund or a replacement.
If they say no, go up a step. Ask again politely, in writing if you can, and keep copies. Then contact your state or territory consumer protection agency. If you need to, your state tribunal is the next step.

What to say at the counter

“I bought a dishwasher here on [date]. [What’s wrong.] It hasn’t lasted as long as I’d reasonably expect for what I paid, so it isn’t of acceptable quality under the Australian Consumer Law. I’d like it repaired, replaced or refunded.”

A tip for a dishwasher

Photograph the water or the error. A leaking dishwasher can damage a floor, so mention any damage when you ask.

Check yours

It's Stuffed works out where you stand, helps you find your proof of purchase and writes what to say. It also keeps your receipts and warranties in one place, so you’re not hunting for them next time.

Check yours

Common questions

How long should a dishwasher last?

By our guide, a dishwasher bought for around $900 should last about 9 years or more, and plenty last longer. The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid.

Does the consumer guarantee still apply to a dishwasher after the warranty ends?

Yes. They’re separate from the maker’s warranty and from any extended warranty, and they don’t have an end date. What matters is whether it lasted as long as a reasonable person would expect for what it was and what it cost.

Who do I go to if a dishwasher fails, the shop or the maker?

The shop that sold it. The shop is responsible for putting it right under the consumer guarantees, and it can’t send you to the manufacturer instead.

Do I need the receipt to take a dishwasher back?

You need proof of purchase, but not the original receipt. A bank or card statement, an order email or a warranty registration can do the job.

More guides

Where this comes from

ACCC: consumer rights and guarantees · CHOICE: how long should your appliances last