Guide · Phones, tech and TVs
How long should a games console last in Australia?
A games console bought for around $600 should last about 3 years or more.
A console should last years of normal play. A disc drive, HDMI port or controller that fails early is usually covered.
That’s our guide, and plenty last longer.
The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid. If it fails sooner through no fault of yours, the shop that sold it has to put it right, even when the maker’s warranty has run out.
Takes a minute. It works out where you stand and what to say.
Is mine still covered?
Our guide to how long a games console should last, by price:
| Price paid | Should last about |
|---|---|
| Up to $300 | 2 years |
| $300 to $800 | 3 years |
| Over $800 | 4 years |
For one bought around $600:
- Under 22 months: very likely covered.
- 22 months to 3 years: borderline, so worth asking.
- Over 3 years: harder, but it isn’t a cut-off.
These are guides, not law.
Signs it’s a fault
- The disc drive won’t read or eject
- The HDMI port fails or the picture drops out
- It overheats or shuts down, or the controller drifts
What usually isn’t covered
- Damage from moving it while a disc is spinning
- A blocked vent from dust
- A change of mind, misuse, or a fault you knew about when you bought it.
What to do
- Find your proof of purchase. The receipt is best. A bank or card statement, an order email or a warranty registration also works.
- Go back to the shop you bought it from. Not the maker. The shop is responsible, and it can’t send you to the manufacturer instead.
- Say what’s wrong and what you want. For a minor problem, the shop can choose to repair it first. For a major one (it’s unsafe, or you wouldn’t have bought it if you’d known), you choose a refund or a replacement.
- If they say no, go up a step. Ask again politely, in writing if you can, and keep copies. Then contact your state or territory consumer protection agency. If you need to, your state tribunal is the next step.
What to say at the counter
“I bought a games console here on [date]. [What’s wrong.] It hasn’t lasted as long as I’d reasonably expect for what I paid, so it isn’t of acceptable quality under the Australian Consumer Law. I’d like it repaired, replaced or refunded.”
A tip for a games console
Controllers are part of the console purchase. If a stick or button fails early, ask the shop about that too.
Check yours
It's Stuffed works out where you stand, helps you find your proof of purchase and writes what to say. It also keeps your receipts and warranties in one place, so you’re not hunting for them next time.
Common questions
How long should a games console last?
By our guide, a games console bought for around $600 should last about 3 years or more, and plenty last longer. The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid.
Does the consumer guarantee still apply to a games console after the warranty ends?
Yes. They’re separate from the maker’s warranty and from any extended warranty, and they don’t have an end date. What matters is whether it lasted as long as a reasonable person would expect for what it was and what it cost.
Who do I go to if a games console fails, the shop or the maker?
The shop that sold it. The shop is responsible for putting it right under the consumer guarantees, and it can’t send you to the manufacturer instead.
Do I need the receipt to take a games console back?
You need proof of purchase, but not the original receipt. A bank or card statement, an order email or a warranty registration can do the job.
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