Guide · Clothes, shoes and bags
How long should a suitcase last in Australia?
A suitcase bought for around $250 should last about 2 years or more.
A suitcase that breaks on its first few trips can usually be taken back to the shop, even after the maker’s warranty has ended.
That’s our guide, and plenty last longer.
The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid. If it fails sooner through no fault of yours, the shop that sold it has to put it right, even when the maker’s warranty has run out.
Takes a minute. It works out where you stand and what to say.
Is mine still covered?
Our guide to how long a suitcase should last, by price:
| Price paid | Should last about |
|---|---|
| Up to $100 | 12 months |
| $100 to $500 | 2 years |
| Over $500 | 4 years |
For one bought around $250:
- Under 14 months: very likely covered.
- 14 months to 2 years: borderline, so worth asking.
- Over 2 years: harder, but it isn’t a cut-off.
These are guides, not law.
Signs it’s a fault
- A wheel breaks or the handle jams after a trip or two
- The zip splits or the shell cracks
- The lock or the frame fails
What usually isn’t covered
- Damage done by the airline or baggage handlers (that’s a claim to the airline)
- Scuffs and scratches from ordinary travel
- A change of mind, misuse, or a fault you knew about when you bought it.
What to do
- Find your proof of purchase. The receipt is best. A bank or card statement, an order email or a warranty registration also works.
- Go back to the shop you bought it from. Not the maker. The shop is responsible, and it can’t send you to the manufacturer instead.
- Say what’s wrong and what you want. For a minor problem, the shop can choose to repair it first. For a major one (it’s unsafe, or you wouldn’t have bought it if you’d known), you choose a refund or a replacement.
- If they say no, go up a step. Ask again politely, in writing if you can, and keep copies. Then contact your state or territory consumer protection agency. If you need to, your state tribunal is the next step.
What to say at the counter
“I bought a suitcase here on [date]. [What’s wrong.] It hasn’t lasted as long as I’d reasonably expect for what I paid, so it isn’t of acceptable quality under the Australian Consumer Law. I’d like it repaired, replaced or refunded.”
A tip for a suitcase
Make the claim before your next trip, not after it. If the airline broke it, get a damage report from them at the airport.
Check yours
It's Stuffed works out where you stand, helps you find your proof of purchase and writes what to say. It also keeps your receipts and warranties in one place, so you’re not hunting for them next time.
Common questions
How long should a suitcase last?
By our guide, a suitcase bought for around $250 should last about 2 years or more, and plenty last longer. The law doesn’t set a fixed number. Goods have to last as long as a reasonable person would expect, given what they are and what you paid.
Does the consumer guarantee still apply to a suitcase after the warranty ends?
Yes. They’re separate from the maker’s warranty and from any extended warranty, and they don’t have an end date. What matters is whether it lasted as long as a reasonable person would expect for what it was and what it cost.
Who do I go to if a suitcase fails, the shop or the maker?
The shop that sold it. The shop is responsible for putting it right under the consumer guarantees, and it can’t send you to the manufacturer instead.
Do I need the receipt to take a suitcase back?
You need proof of purchase, but not the original receipt. A bank or card statement, an order email or a warranty registration can do the job.
More guides
- How long should school shoes last?
- How long should jeans or everyday clothes last?
- How long should shoes or boots last?
- How long should a jacket or coat last?
- See all guides